A comprehensive range of Storage Services for commercial and domestic clients

Feedback

To help us to continue to improve the standard of service we offer, we would very much appreciate your comments relating to your experience when you use Securus.

This page is under construction. As an interim measure, please copy all of the text below into your email or document processor and then kindly answer the questions. Once completed, please send the completed questionnaire to us via email using customerservice@securus.uk.com or by fax on 01473-713332

Your name:

Your contact address / email address / telephone :

Your Securus contact name:

1. When you first visited our Head Offices what was you impression of:

a) The way our personnel greeted you? Excellent, Good, Fair, Poor

b) The availability of information about the services you are looking for? Excellent, Good, Fair, Poor

c) The way the visit was conducted? Excellent, Good, Fair, Poor

 

During your investingation or introduction to Securus what were your impressions of:

a) The helpfulness of the Securus personnel? Excellent, Good, Fair, Poor

b) The Securus salesperson's product knowledge? Excellent, Good, Fair, Poor

c) Their willingness to meet your individual needs? Excellent, Good, Fair, Poor

d) Time allowed to you for discussion? Excellent, Good, Fair, Poor

Did our personnel offer you an invitation to tour the archive facilities? Yes / No

 

When you decided to use Securus did we:

a) Provide you with a Customer Pack (containing details about how to use the Securus services)? Yes / No

b) Explain fully all of the services available under your contract with Securus? Yes / No

c) Provide a copy of the Terms and Conditions with the Service Agreement? Yes / No

d) Provide a duplicate copy of the Service Agreement for you file? Yes / No

e) Provide a contact person from our Customer Service Department? Yes / No

 

Have you been contacted by either the salesperson or the Customer Service Department since services commenced?

By phone Yes / No

By letter Yes / No

 

Have we met the Service Agreement requirements? Yes / No

If not, was a satisfactory explanation provided? Yes / No

 

On the basis of your experiences using Securus would you:

a) Recommend Securus to other business colleagues or acquaintances? Yes / No

b) Consider using other services available from Securus that for the time being you have chosen not use? Yes / No

 

Do you have any suggestions on how we may improve our service? Yes / No

If yes, please specify.


Call us today on
01473 712 222
to arrange a review of your records management requirements with one of our account managers and learn how we can help manage your business archives or email us at customerservice [at-sign] securus.uk.com
Existing clients may enter their username and password to interrogate their inventory and request archive services. If you are unable to login via the login panel on the upper right of this page, please follow this link - Securus Login